We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Alternatively you may wish to exchange your goods with us, i.e. in the event of an ordering mistake in sizing. All returns sent to us are at the senders risk.
0.2 Seven Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
0.3 Refunding The Delivery Charge (All Countries)
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. We will also refund the delivery charges if you are an EU customer cancelling your purchase within the seven-day cooling off period.
However, if we have not made a mistake (e.g., if you have made an error in sizing or wish to exchange a shirt for a different design/colour, etc) and it is outside the 7 Day Cooling-Off Period we would not refund any delivery charge you have paid.
All returns sent to us are at the senders risk.
0.4 Statutory Rights
Your UK statutory rights are not affected by our returns policy.